Refund and Returns Policy

Welcome to New Common Home Resort!
We believe in delivering exceptional experiences to our guests. However, if you’re unsatisfied with our services, we offer a 7-day money-back guarantee for bookings canceled within 7 days of the reservation date, provided the cancellation meets our refund eligibility criteria.

Refund Eligibility:

1. Booking cancellations must be made at least 48 hours before check-in.
2. Refunds apply only to reservations made directly through our website: https://newcommonhome.com/.
3. Refund requests made after the check-in date will not be eligible.
4. Refunds do not include transaction fees, taxes, or any special offers/promotional discounts.

How to Request a Refund:

1. Send an email to newcommonhome@gmail.com with the subject line: “Refund Request – [Your Booking ID].”
2. Include your booking confirmation details, reason for cancellation, and any supporting documents.
3. Refunds will be processed within 7-10 business days upon approval.

We are committed to ensuring a seamless and transparent process. If you have any questions, feel free to contact us at 085529 00183.